Emergency Roadside Service
There are many things that can cause your vehicle to unexpectedly break down while you're on the road. It could be an electrical or mechanical like engine or brakes problem, it could be a transmission problem, or a flat tire.
When your vehicle suddenly fails, or starts making strange sounds, vibrations, or becomes difficult to steer, it is a very unpleasant and stressful situation that makes it difficult for you to concentrate on the road. All the possible causes start running through your brain. Then you begin to worry about the cost and inconvenience of having to have your car, SUV, or pickup truck repaired.
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When your car is breaking down on you
When your vehicle breaks down while you're driving, the cost of repairs and the inconvenience are the least of your worries because you are in a dangerous situation, and you need to focus on the road and react quickly.
What should you do when your car breaks down?
What can you do to prevent a bad situation from becoming worse? If you find yourself in a failing vehicle while driving, remember and follow the following procedures.
Get out of the way of traffic
Your car troubles are not your first concern, your priority is the people in your vehicle. You need to move off the road as quickly and as safely as possible.
If your engine has died you can use the momentum of your vehicle to coast off the road, you won’t have much time react and use the vehicle's momentum to coast, and the more your vehicle slows down, the more difficult it will be to steer and brake since the power steering and power brakes will not be working. Do your best to park as far off to the side of the road as you safely can.
Once you have come to a stop, try to turn your wheels pointing away from the road, put the vehicle in park, engage the emergency brake, and turn on the emergency flashers.
If you can't make it off of the road, do not get out of the vehicle and call 911 help.
If you can bring your vehicle to a safe place off the road, only exit the vehicle through the passenger side doors, or the doors that open away from moving traffic.
After you've pulled to the side of the road and stopped, engaged the emergency brake, and hazard flashers, look for landmarks like exit signs, mile markers, an intersection, or a building with an address. You'll need this information when calling 911 and a tow truck for help so that can find you.
Make sure you and your vehicle are visible
While you are waiting for help, you'll need to make your vehicle visible to other drivers and make it easier for roadside assistance to find you.
Whether you're able to get your vehicle off the road or not, it is very important that you turn on your vehicle's hazard lights. The hazard lights button is usually in an easy to find place like on your dashboard or on your center console. Look for a large button with a red triangle on it.
What if the battery is dead? If the battery is dead the hazard lights may not work or may not be bright enough for other drivers to see from a safe distance. Therefore, you should also carry a set of reflective orange triangle warning signs in your vehicle. If you do not have reflective warning signs, making a flag from a while t-shirt or some other brightly colored cloth is better than nothing. You can hang the flag outside the driver’s side window and close the window to lock it in place and signal that you are in trouble. Another way to help make your vehicle more visible and signal that you are in distress, is by propping open the hood of your car.
As part of your roadside emergency kit should be some brightly colored reflective vests. If you must be outside of your vehicle, especially at night, make sure you put on a reflective safety vest and pay attention to traffic at all times, a distracted or inattentive driver may not see you even when you are wearing a road safety vest.
Remember, the rule is stay inside your vehicle except to open the hood and place road hazard warning signs at the recommended distances from your vehicle to signal other drivers.
After you have pulled off the road, turn on your emergency hazard flashers, raise the hood of your car and set up your reflective warning signs, it’s time to call for assistance.
When your car dies, who you call first depends on the situation. If you have been in a traffic accident and / or your vehicle is blocking traffic call 911 for the police and then call for a tow truck. If you are safely off to the side of the road not blocking traffic you can call roadside assistance or a tow truck.
When you are ready to call for roadside assistance or a tow truck give us a call: